Equipment & Distribution
Justin Laundry Systems
Field Service and quoting work for equipment service operations.
Justin Laundry needed Salesforce to support client management, scheduling, field service, custom quoting, and quote PDF generation for commercial laundry operations.
Operating challenge
The project had to connect Field Service quick-start needs with quote documents, scheduling, user access, and practical go-live support. Some critical quote PDF inputs arrived late, while post-launch users surfaced permissions and access issues during hypercare.
What Lodestone shaped
- Delivered Salesforce Field Service quick-start capabilities and a custom quoting add-on with quote and PDF support.
- Used weekly demos and regular client testing to keep implementation moving while scope additions and document needs were handled.
- Supported go-live, hypercare, permissions/access cleanup, and late-stage feedback from real users.
Resulting direction
- The project reached go-live with the field service and quoting foundation in place.
- Quote PDF work and added documents were brought into the delivery path without derailing the core launch.
- Hypercare surfaced user-access lessons that made the operating rollout more grounded in daily usage.
Profile context
Laundry equipment sales and service
Commercial laundry distributor serving coin, on-premises, and multi-housing laundry operations.
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